Everyone to the Table

Gone are the days when customers want to hear from one, authoritative voice in “official” documentation. They want a community content potluck. Our workforce is evolving, populated with decision-makers who grew up online. They also want to feel connected to the content they consume. These facts make it important to offer different experiences, ideas, and real-world Read more about Everyone to the Table[…]

Getting Started with Community

In this blog I will cover the top 3 things to consider before jumping into community management  with both feet.  Whether you are a community manager or a team of professionals contemplating if building communities are right for your customers and your company, these basic steps will bring you closer to a clearly defined community playbook. Read more about Getting Started with Community[…]